How do I make an online return?

Our return policy is only applicable to any item(s) purchased online and delivered in India , within 15 days* of receiving your order.

Returns can be raised from the Your Orders section on the My Account dashboard.

Incase of any issues, please reach out at 1800-833-5350 or write to us at

For further details, please refer to our Return & Exchange Policy.

How do I track my order?

To check on your order status, sign in to your account and refer to Your Orders under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.

In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.

Please contact us at or on live chat for further assistance.

Can I amend or cancel my order?

We are not able to amend the billing/shipping address and shipping method.

You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode

Once your order has been placed successfully, you will not be able to cancel it.

Please contact us at or on live chat for further assistance

The item I want is out of stock, what can I do?

Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at or on live chat for further assistance.

Do I need to have an account to shop at LAVIEENROSE.IN?

Having an account with LAVIEENROSE.IN will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.

You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to track your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.

What are the benefits of creating an account?

By creating an account, you will be able to:

How do I create an account?

Head on over to the Sign In page and fill in your particulars under Create An Account.

How do I reset/change my password?

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

How can I edit/update my billing and shipping addresses?

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.