SHIPPING POLICY

What are the available delivery options and rates?

We currently offer the following delivery options in India, with order tracking services.

Delivery Destination: India

DELIVERY OPTIONS RATES DELIVERY TIME
STANDARD Delivery will be free of cost Orders will arrive within 7 working days* between 9am - 9pm
Note: All orders are currently shipped out from India.
* Working days refer to Monday to Sunday, and do not include Public Holidays
*Please note that delivery may take longer during sale events.

Does my order come with a guaranteed delivery date?

Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.

How can I track my order status?

Once you’ve signed into your account, you can view your order status in Your Orders under My Account. Your order status is reflected next to your order number.

If you opt for guest checkout, you will not be able to view your order status.

for further assistance, please contact us at lver.care@apparelgroup.in

STATUS DESCRIPTION
Placed The order has been packed and is ready for pick up.
Packed The order has been packed and is ready for pick up.
Shipped Your order has been sent to the designated courier company. You will receive a notification email with a tracking number.
Cancelled Your order has been cancelled.
Delivered Your order has been successfully delivered.

How do I track my order?

To track your order, sign in to your account and view Your Orders under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system.

If you opt for guest checkout, you will not be able to view your order status.

Please contact us at lver.care@apparelgroup.in or on live chat for further assistance.

I have not received my package, what should I do?

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view Your Orders under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.

For further assistance, please contact us at lver.care@apparelgroup.in or on live chat.

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.

Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.

How is a failed delivery processed?

Most of our delivery agents make three attempts to deliver a parcel and they may require an OTP upon delivery of parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the three delivery attempts, the package will be returned to APPAREL GROUP INDIA PVT. LTD.

Where does la Vie en Rose ship to?

SITE LOCATION
www.lavieenrose.in Across India
*Some pin codes may be unserviacble temporarily depending on local conditions and courier partner limitations

My location is not on the list of delivery destinations, can I still place my order?

Unfortunately, we deliver only to locations within geographical borders of India.

DUTIES & TAXES

Do I have to pay duties and taxes?

For delivery within India, the local sales tax is automatically applied to your order in accordance with India ’s tax regulations. You are not required to pay for any additional costs. There will be no hidden costs billed upon delivery.