FAQ

To check on your order status, sign in to your account and refer to Your Orders under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout. Tracking information may take some time to be updated after the order has been shipped. 

In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.

Please contact us at customercare@lavieenrose.in for further assistance.

We are not able to amend the billing/shipping address and shipping method.

You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode

Once your order has been placed successfully, you will not be able to cancel it. Please review your order details carefully, including the products, size, colour, quantity, billing and shipping address and payment method, before completing your purchase.

For any further assistance regarding your order, please contact us at customercare@lavieenrose.in. 

Unless the item is an Online Exclusive, we can check its availability in our physical stores. Store availability is subject to stock availability at the relevant store and may change without prior notice. For any further assistance regarding your order, please contact us at customercare@lavieenrose.in .

Having an account with LAVIEENROSE.IN will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.

You also have the option to shop through guest checkout. However, certain account-specific  information may not be saved to your customer account, and you will not be able to access your order history through My Account Section if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.

By creating an account, you will be able to:

• Checkout faster by saving your address in your Address Book
• View your order status and history under Your Order.
• Receive the latest news on Promotions, New Arrivals and Online Exclusives

Head on over to the Sign In page and fill in your particulars under Create an Account.

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders. 

Please note that updating your address in the Address Book will not change the shipping address of an order that has already been placed.

If you receive a damaged, defective or incorrect item, please contact our customer service team within 7 days of receiving your order. Please retain the item packaging, tags and invoices and provide photographs or other information as may be reasonably required to assist us in resolving the issue. For further details, please refer to our Return & Exchange Policy.

Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided during checkout.

Standard delivery orders are expected to arrive within 7 days, subject to the delivery location, product availability, order processing and courier service. The estimated delivery timeline applicable to your order will be communicated during the purchase process.

Delivery timelines may be affected by sale events, public holidays, courier disruptions or other circumstances beyond our reasonable control. Can I change my delivery address after placing an order?

Please contact our customer care team immediately if you need to change your delivery address. Address changes may be accommodated only before the order has been processed or dispatched and shall be subject to operational feasibility. Once an order has been dispatched, the delivery address cannot be changed.

The courier partner may attempt delivery again according to their delivery process.

Please ensure that the phone number provided with your order is active so the courier can contact you if required.

If your package or product appears damaged, please contact our customer care team within 7 Days of receiving your order and share relevant photographs and your order details. Please retain the product, packaging, tags and invoice until the issue has been resolved. Our team will assist you with the next steps. Our team will assist you with the next steps.

If you receive an incorrect product, Please contact our customer care team with your order number and photographs of the product received within 7 Days. We will review the issue and assist you accordingly. Please retain the product, packaging, tags and invoice until the issue has been resolved. Our team will review the issue and assist you accordingly.

You may request a return within 7 days of receiving your order, subject to the applicable eligibility conditions and exclusions set out in our Return & Exchange Policy. Are all products eligible for return or exchange?

Not necessarily. Certain products, categories, promotional purchases, hygiene-sensitive products, or final-sale items may have different eligibility conditions. Please check the product and return policy before making a purchase. Defective, damaged or incorrectly supplied items may be subject to separate return or resolution procedures as specified in our Return & Exchange Policy.

Products must meet the eligibility requirements specified in our return and exchange policy. Items may need to be unused, unworn, unwashed, undamaged, and accompanied by their original tags, packaging, or other applicable accessories.

Exchanges are not available for items purchased online. If you require a different size, you may return the existing order in accordance with our Return & Exchange Policy and place a new order, subject to product and size availability. Will I receive a refund for a returned product?

Refund eligibility and the method and timeline of refund depend on the applicable return policy and original payment method. Our customer care team will provide the relevant details once your return is approved.

Once the refund has been received and verified, the refund will be processed within 24–48 hours. Once processed, the refund may take up to 5–7 working days to reflect in the customer's account, depending on the customer's bank or payment service provider. Further, time taken for the amount to reflect in your account may depend on your payment provider or bank.