Privacy & Security

RJ CORP LTD ("La Vie en Rose", “Company”, “we”, “us” or “our”) values its customers and respects their privacy.

This Privacy Policy (this "Policy ") describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. La Vie en Rose will not collect, use or disclose your personal information other than in compliance with this Policy.

By using the www.lavieenrose.in website and/or making online purchases of products, you acknowledge that your personal data may processed in accordance with the policy and applicable law. Where consent is required as the basis for processing, such consent will be obtained through an appropriate affirmative action. You may withdraw consent where consent is the basis for processing, subject to applicable law and the consequences of such withdrawal. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.

Following the posting of such changes, your continued use of the www.lavienrose.in website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.lavieenrose.in website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change

You are responsible for regularly reviewing this Policy and any changes thereto.

We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile optimized website. This Policy will be referenced by all such mobile applications or mobile optimized websites.

What kind of information does La Vie en Rose collect and why does La Vie en Rose collect personal information?

We may process personal information for purposes including creating and managing your customer account, processing and fulfilling orders, processing payments, arranging delivery, providing customer support, processing returns and refunds, responding to your enquiries, improving our products and services, personalising your shopping experience, administering promotions, contests and surveys, communicating with you about your orders and services, preventing fraud and misuse, maintaining the security of our website and systems, complying with applicable laws and regulations, and for other purposes communicated to you at the time of collection. from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.lavieenrose.in, searching for a product, placing an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address and/or phone numbers when shopping with us), interacting with us by phone, e-mail, through our website, mobile optimized website, mobile applications or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.

Does La Vie en Rose share my information with third parties?

We do not sell or rent your personal information to non-affiliated third parties. However, in the event of a sale of all or substantially all of our business or in the event that we assign our rights to carry on the business of selling the products under the brand name “La Vie en Rose” to a third party, we may transfer or disclose your personal information to such purchaser or prospective purchaser or assignee or prospective assignee as the case may be, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. Such third parties may include payment service providers, logistics and delivery partners, technology and hosting service providers, customer support providers, analytics providers, marketing and advertising service providers, fraud prevention providers and other service providers engaged by us for the purposes described in this Policy.

We may share personal information with non-affiliated third parties for processing and data analysis, pursuant to agreements that prohibit such third parties from using or disclosing the personal information other than for the intended purpose and on the basis that such third party will impose security safeguards appropriate to the sensitivity of the information in accordance with this Policy and/or comparable with that adopted by us.

We may  engage third-party advertising agencies to collect data and/or serve ads when you visit our websites. Analytics and technology service providers to help us understand website usage, measure the effectiveness of our marketing and provide relevant advertising. Such processing will be carried out in accordance with applicable law and the terms applicable to the relevant service.

How can I exercise my choices about receiving promotions?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other La Vie en Rose Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by email. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. We will process your request within the applicable period prescribed by law., during which period you may continue to receive communications from La Vie en Rose or other La Vie en Rose Affiliates. You may also unsubscribe from La Vie en Rose Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from La Vie en Rose. Where promotional communications are sent based on consent, you may withdraw such consent at any time by using the unsubscribe mechanism provided in the communication or by contacting us through the details provided in this Policy.

What are cookies and how does La Vie en Rose use cookies on its site?

We may use "cookies " to track your preferences and activities on the www.lavieenrose.in website. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. Cookies may be used for purposes such as enabling essential website functionality, remembering preferences, analysing website performance and usage, improving our services and, where applicable and permitted by law, supporting personalised advertising and marketing.

Where consent is the basis for processing, you may withdraw your consent at any time by contacting us through the details provided in this Policy or by using the applicable consent withdrawal mechanism provided by us. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal and may affect our ability to provide certain services where such processing is necessary for the provision of those services. customercare@lavieenrose.in

What rights do I have regarding my personal information?

Subject to applicable law, you may have the right to access information about the personal data processed by us, request correction, completion or updating of inaccurate or incomplete personal data, request erasure of personal data where applicable, withdraw consent where consent is the basis for processing, and raise a grievance regarding the processing of your personal data. You may exercise these rights by contacting us through the details provided in this Policy.

How long is personal information retained?

We retain your personal information only as long as is reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with applicable legal, regulatory, accounting or reporting requirements, resolve disputes, enforce our agreements and protect our legitimate business interests, as applicable. How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every La Vie en Rose employee, mandatory or agent must abide by this Policy. We regularly review and, where appropriate, update our security practices having regard to the nature of the personal information processed and the risks associated with its processing.

Mobile Privacy

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device La Vie en Rose and our service providers may use and store this information to provide you with location-based services, search results, and other personalized content. La Vie en Rose will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's m    enu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.

Information You Can Access

Examples of information you can access easily at www.lavieenrose.in include: up-to-date information regarding recent orders; personal information (including name, e-mail, password, communications and personalised advertising preferences and address book); payment settings (including credit-card information); e-mail notification settings (including Alerts, Available to Order notifications, Delivers, Recommended for You and newsletters); recommendations (including recent product-view history, prior-order history and Favourites); Wish Lists and Marketplace seller accounts and Your Profile (including your product Reviews, Requests and Recommendations.

If you have any questions regarding this Policy, wish to withdraw consent, exercise any applicable rights, raise a grievance or request information regarding the processing of your personal data, you may contact us at [privacy/grievance email] or through the Contact Us page on our Website. How can a user request to delete their data?

You may contact us through the privacy/grievance contact details provided in this Policy to request correction, completion, updating or erasure of your personal data, subject to applicable law and any applicable retention requirements. We will process such requests within the period prescribed by applicable law. The user can mail us at customercare@lavieenrose.in to request deletion of their data. It might take up to 7 days for processing the same.