Shipping & Taxes

SHIPPING POLICY

What are the available delivery options and rates?

We currently offer the following delivery options in India, with order tracking services.

Delivery Destination: India

Does my order come with a guaranteed delivery date?

Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.

How can I track my order status?

Once you’ve signed into your account, you can view your order status in Your Orders under My Account. Your order status is reflected next to your order number.

If you opt for guest checkout, you will not be able to view your order status.

for further assistance, please contact us at customercare@lavieenrose.in.

How do I track my order?

To track your order, sign in to your account and view Your Orders under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system.

If you opt for guest checkout, you will not be able to view your order status. However, you will receive shipment and tracking details through the email address provided at the time of placing the order.

Please contact us at customercare@lavieenrose.in for further assistance.

I have not received my package, what should I do?

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view Your Orders under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.

For further assistance, please contact us at customercare@lavieenrose.in .

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.

Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.

How is a failed delivery processed?

Most of our delivery agents make three attempts to deliver a parcel and they may require an OTP upon delivery of parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the three delivery attempts, the package will be returned to RJ CORP LTD. In case an order is returned to us following unsuccessful delivery attempts, the customer may be required to contact our customer service team for further assistance regarding redelivery.

Where does la Vie en Rose ship to?

Across India
*Some pin codes may be unserviceable temporarily depending on local conditions and courier partner limitations

My location is not on the list of delivery destinations; can I still place my order?

Unfortunately, we currently deliver only to locations within India and to serviceable pin codes.

DUTIES & TAXES

Do I have to pay duties and taxes?

For delivery within India, applicable taxes are calculated and charged on your order in accordance with India ’s tax laws &  regulations. The applicable taxes will be displayed at the time of checkout. You are not required to pay for any additional costs. There will be no hidden costs billed upon delivery.

An invoice/tax invoice for your order will be provided in accordance with applicable laws and regulations.