Return Policy

How do I make a return?

We want you to love your la Vie en Rose purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 7 days of receiving your order.

Please make sure the item(s) is in original condition, unused, undamaged and in saleable condition with the original packaging, original tags, and tickets attached.

In the interest of hygiene, we do not accept returns or refunds on some accessories and lingerie unless they are defective or the wrong item was sent.

How do I make an online return?

Our website return policy is only applicable to any item(s) purchased online and delivered in India , within 7 days* of receiving your order.
Items purchased in physical stores are not eligible for online returns.

If you have checked out as a Guest, please email us at customercare@lavieenrose.in or call us at S+91-81306 62837 for further assistance. with the 

subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process. Or you can also head to your nearest store with the invoice and items you wish to return.

How do I check on my return status?

To check on your return status, sign in to your account, head to My Account and select Your Orders. Proceed to 'View order details' for the particular order. Your return status is reflected here.

• Return Initiated : Your returns request has been received.
• Return Picked Up : Your returns product/shipment has been picked up by the delivery partner.

How do I check on my item refund status?

To check on your item refund status, sign in to your account and follow the steps:

1. Head to My Account and select Your Orders.
2. Go to 'View order details'
3. The return status for your order will be visible here.

When will I receive my refund?

The refund will be processed within 24-48 hours after the returned item(s) have been received and verified by us. Once processed the refund may take up to 5-7 working days to reflect in the customer's account, depending on the customer's bank or payment service provider.

Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. Any applicable return or pickup charges shall be communicated to the customer at the time of initiating the return. In case of a defective, damaged or incorrect item, the applicable return or pickup charges, if any, shall be borne by us.
The refund will be issued by www.lavieenrose.in to your original payment method.
We seek your understanding regarding delays to your refund caused by special events (e.g. online sales).

How do I make an exchange?

Exchanges are not allowed for items bought from online; however, Customer may return the existing order in accordance with this Return and Exchange Policy and place a new order on the website based on stock & size availability.

Why is my product not returnable?

An ordered product being returnable is subject to the below conditions.
1. The ordered item is delivered
2. Its been less than 7 days since the product was delivered
3. The item belongs to a returnable category.
4. The item(s) must be unused, undamaged and returned with the original tags, packaging and tickets attached.

Which are the categories are non-returnable?

For hygiene and safety reasons, certain products are not eligible for return or exchange. These may include Panties, Bikinis, Shapewear, Swimwear bottoms, Body products, Babydolls, Teddies, Adhesive bras, Lingerie Accessories, Nipple covers, Breast lifts, and other intimate or hygiene-sensitive products. Additional restrictions may apply to promotional, final-sale, or specially marked products.